Replacement & Exchange Policy

At Noiramour, we are committed to providing high-quality beauty products. Due to the hygienic nature of cosmetics, we do not accept general returns. However, we gladly offer replacements or exchanges in the event of damaged or defective items.

Damaged or Defective Products

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery so we can resolve the issue promptly.

To process a replacement request, please email us with:

Your order number
A photo of the product
A photo of the packaging
A brief description of the issue

Once approved, we will ship a replacement product at no additional cost.

Exchanges

We currently offer exchanges only for defective or damaged items. If your item qualifies, we will send a replacement for the same product originally purchased.

Non-Eligible Items

For hygiene and safety reasons, we cannot accept exchanges or replacements for:

Used products
Opened products (unless defective)
Products damaged due to misuse
Items reported outside the 48-hour window

Lost or Stolen Packages

Noiramour is not responsible for packages marked delivered by the shipping carrier. If your package is lost or stolen, please contact the shipping provider directly.

For replacement or exchange requests, please contact:

support@noiramour.com

Please allow 1–3 business days for our team to review your request.